Refund Policy

HMS Ai ("HMS Ai", "we", "us") wants you to be satisfied with your subscription. This Refund Policy explains when and how you can request a refund for payments made through our service.

1. 30-day money-back guarantee

If you are not satisfied with a paid HMS Ai subscription, you may request a full refund within 30 days of your original purchase date.

2. How to request a refund

Refund requests are processed by our payment partner and Merchant of Record, Paddle. You can request a refund by visiting paddle.net and following Paddle's refund process, or by contacting us directly at contact support and we will forward your request to Paddle.

3. Eligibility

• Refunds are available for the first 30 days after the initial subscription purchase or renewal.
• Refunds are not available for usage-based charges, credit top-ups, or one-time purchases that have already been substantially consumed or redeemed.
• If you have cancelled your subscription and the current paid period has already ended, no refund is due for that expired period.

4. Processing time

Approved refunds are usually processed within 5-10 business days. The time it takes for the funds to appear in your account depends on your payment method and bank.

5. Questions

If you have questions about this policy, please contact HMS Ai via the contact support form.